Shipping and Returns
My goods arrived damaged, what should I do?
Please inform us by calling the customer helpline as soon as possible if the items you have received were damaged during transport. To help us identify your order quickly, please have your Order Reference number handy when calling. In order for us to arrange a collection the goods need to be repacked with their original packaging.
Once we have received the goods we will carry out an inspection and replace or refund as necessary.
We are only able to accept returns of damaged goods if you inform us within 48 hours of receiving them.
How do I return a faulty Item?
With the exclusion of wear and tear and damage through mis-use, all of our products come with a manufacturer’s warranty which covers faulty materials and faulty workmanship. Items which are considered to be consumables such as batteries and lamps are excluded from such guarantees.
Should you wish to make a claim please call our sales helpline on the above number. Please have your Order Reference number handy when calling as this will enable us to identify the order quickly. You will need to return the goods to us in their original packaging, packed suitably for the courier you have chosen to use. If we receive goods in a poorly packed state, we will be unable to offer a refund.
Once we have received the returned item we shall carry out a full inspection. If it can be repaired this will be done free of charge. If it cannot, we will then make the decision of refunding or replacing as required.
I have received an incorrect item, what should I do?
In the unlikely event that we have sent the wrong item or items to you, please call the customer helpline on the above number (it is helpful to have your Order Reference number to hand when calling).We will then arrange a suitable date to collect the incorrect item and also redeliver the correct item. If we have supplied an incorrect item please accept our sincere apologies for any inconvenience caused.
I would like to return my old item to you for disposing of, am I allowed to do this?
WEEE COMPLIANCE STATEMENT
The European Union's Waste and Electronic Equipment (WEEE) Directive was implemented in member states during 2006. This means that there are a number of obligations that have been imposed on EasiLume as a supplier of electrical equipment.
All products that are subject to the WEEE Directive supplied by EasiLume from 13th August 2005 are compliant with the WEEE marking requirements. These products are marked with the "crossed out wheelie bin" symbol in accordance with European Standard EN50419. EasiLume complies with WEEE.
If you purchase light fittings from EasiLume we are happy to dispose of your old item on your behalf using a recognised environmentally friendly method. We would kindly ask customers to return any items for disposal within 28 days of their purchase in person (please do not post).
INFORMATION FOR CUSTOMERS
Why should we recycle waste electrical goods?
Electrical waste is the fastest growing waste stream in the UK, increasing by around 5% a year. A staggering 75% of waste electrical goods end up in landfill, where various toxins contained in these products can cause water and soil contamination. Many of these items that are thrown away can actually be recycled.
Where should the goods be disposed of?
Old electrical goods wherever possible should not be disposed of with normal household waste.
For complete information regarding waste electrical goods, recycling facts, recycling processes and where you can find disposal collection points please visit www.recycle-more.co.uk